ECXO

AUGUST 29, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. When: September 13th Time: 1 PM CET – 12 PM GMT Registration is exclusively available on ZOOM: [link] Get ready for another enriching session featuring an exceptional lineup of panelists: Anne Frisgaard Jacobsen, Dire

Customer Experience 95

Customer Experience Omnichannel CX Technology 95

CX Network

AUGUST 29, 2023

CX Network explores the rising trend of virtual influencers and how this is changing the way brands interact with consumers

CX 98

CX 98

C3Centricity

AUGUST 29, 2023

In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy. However, despite […] The post Top 10 Challenges Facing Companies When They Adopt a Customer-First Strategy first appeared on c3centricity.

Customer Expectations 71

Customer Expectations 71

Fonolo

AUGUST 29, 2023

Call centers are at the heart of modern customer service and that makes active listening an indispensable CX tool. As call center managers, you have the power to train and encourage your agents to become active listening experts; enhancing customer satisfaction and loyalty. Bonus: It makes your agents’ jobs more interesting , too. In this blog, we’ll take a close look at what’s involved in active listening.

Contact Center 67

Contact Center Construction Customer Satisfaction Start-ups 67

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Experience Investigators

AUGUST 29, 2023

”I love how you discuss the difference between customer service and customer experience. I work with people who really believe they understand customer service so there’s nothing to worry about. How do I get them to see that we should focus on customer experience, not just customer service?” We need both customer service and customer experience to have a successful business.

Customer Service 52

Customer Service Customer Experience CX 52

SurveySensum

AUGUST 29, 2023

According to Power Reviews, virtually every online shopper reads reviews. And why shouldn’t they? In the world of online shopping, where the touch and feel of a product are absent, customer opinions hold significant sway. This is something you can easily experience in a physical store, but the virtual realm requires a different approach. Interestingly, over 80% of millennials express skepticism towards traditional advertisements.

Social Media 52

Social Media Customer Feedback Touchpoint CX 52

Experience Investigators

AUGUST 29, 2023

❔"I love how you discuss the difference between customer service and customer experience. I work with people who really believe they understand customer service so there's nothing to worry about. How do I get them to see that we should focus on customer experience, not just customer service?"❔We.

Customer Service 52

Customer Service Customer Experience CX 52

Zonka Feedback

AUGUST 29, 2023

Explore the best survey apps that can level up the way you create, distribute, analyze, and act on survey responses for increased customer satisfaction and conversions.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback 52

Customer Think

AUGUST 29, 2023

Ever wondered what it would be like to dive into the world of trailer rentals? If you’ve got a knack for driving and a fiery passion for running your own show, then setting up a trailer rental business could be your ticket to a lucrative venture.

Technology 40

Technology Technology 40

CX Network

AUGUST 29, 2023

CX Network board member Gautaam Borah explains how and where AI is being used to drive loyalty and improve CX

AI 40

AI CX 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

AUGUST 29, 2023

Making consistent and incorporated experiences has turned into an essential piece of modern website architecture and holistic customer strategy. To accomplish this, designers should utilize a holistic architecture that integrates different digital channels into one solid experience.

Technology 52

Technology Technology Customer Experience 52

SugarCRM

AUGUST 29, 2023

Business expansion is one of the main goals of all organizations. While many try to achieve this by qualifying new leads, they often forget one of their main assets: their current customers. Fortunately, a customer’s revenue doesn’t stop after the deal is closed – this is where cross-selling, upselling, renewals, and referrals come into play. So, let’s discuss how you can leverage these strategies to grow your business.

CRM 26

CRM Social Media Omnichannel Start-ups 26

Customer Think

AUGUST 29, 2023

Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents in a Fraction of Time

AI 40

AI Customer Service Technology Technology 40

Customer Think

AUGUST 29, 2023

Xactly AI Copilot Empowers Revenue Organizations with Unparalleled Insights and Optimization Opportunities

AI 52

AI Engineering 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

AUGUST 29, 2023

Fundraising round includes Spice Capital, GoldHouse Ventures, LVRN Records, Guin Records

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