Callminer
AUGUST 4, 2023
CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimately, business value from the CallMiner platform.
Adrian Swinscoe
AUGUST 4, 2023
This is a guest post from Jim Davies, (former) Chief Experience Officer (CXO) at Calabrio. Managing the hand-over from bot to agent is like taking part […] The post Don’t drop the omni-channel baton and win the CX relay race first appeared on Adrian Swinscoe.
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Customer Think
AUGUST 4, 2023
Does the onus for customer onboarding only reside with your customer success team? No. Is it OK to automate customer onboarding? It depends. What are the design considerations I should think about for my onboarding process? There are quite a few! The post Design Considerations For Your Customer Onboarding Process appeared first on CX Journey™.
SurveySensum
AUGUST 4, 2023
In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. According to Fortune Business Insights , the global loyalty management market size was valued at $5.29 billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65 billion by 2030.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
AUGUST 4, 2023
Anyone involved in marketing is probably familiar with the process of traditional project management. This will usually see the marketing team creating monthly, quarterly and even yearly plans that give a number of initiatives that they need to launch across the year. This is an approach that is very straightforward and often used successfully.
Zonka Feedback
AUGUST 4, 2023
In a world that's constantly evolving, staying ahead of the competition requires more than just a great product or service. It demands the ability to connect deeply with your audience, anticipating their needs even before they arise. Customer feedback is one of the most effective ways to gauge customer satisfaction and improve the offering.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
AUGUST 4, 2023
Because true loyalty is earned not bought, this CX Network guide showcases four ways to secure repeat business from your customer base
Customer Think
AUGUST 4, 2023
Introduction: As the world grapples with the pressing challenges of climate change and environmental sustainability, businesses and communities in the Asia Pacific region have turned their attention to emerging technologies that can drive positive impact.
Customer Think
AUGUST 4, 2023
Few things bother me more than unscrupulous business practices. As a Customer Experience Analyst with decades in the CX industry, I thought I’d seen it. Read more The post Fox Rent a Car: Stop Gaming Your Surveys appeared first on Interaction Metrics.
Customer Think
AUGUST 4, 2023
Are you interested in starting your own RV rental business and embarking on a rewarding entrepreneurial journey? This comprehensive step-by-step guide will provide you with all the essential information needed to kickstart your venture successfully.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
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