Beyond Philosophy

JANUARY 2, 2019

Maersk, a global shipping company, improved their Net Promoter Score +40 points in 30 months, which also lead to a 10% increase in shipping volumes. For example, when we were working with a hospital system, we were told patients wanted to spend more time with the doctor. Always be educating. So, what is happening?

Net Promoter Score 156

Net Promoter Score Customer Experience CX Hospitality 156

Beyond Philosophy

MAY 9, 2019

When I say value, I’m talking about spending or increase in their Net Promoter Score (NPS), which measures how likely they are to recommend you to friends and family. For example, we did Emotional Signature research for a hospital system. Neither will spending more time with patients but talking down to them.

CX 151

CX Net Promoter Score Hospitality Hospitality 151

Execs In The Know

MAY 4, 2023

I began my career in the hospitality industry focusing on weddings and I loved it! So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Zendesk

MAY 17, 2022

If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. CSAT vs. Customer Effort Score (CES) vs. Net Promoter Score® (NPS). Hospitals: 69. In short: CSAT measures a customer’s satisfaction with your company, service, or product.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Fonolo

JULY 5, 2023

Hospitality firms (think Disney or Ritz-Carlton) are masters at turning mundane customer service encounters into memorable experiences that nurture customer loyalty. Happier employees make happier customers One of the most prolific findings across our research was this: when your employees are content, your customers will be satisfied too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

AUGUST 9, 2022

The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. . Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. are among the famous clients of Qualtrics. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Qualtrics

FEBRUARY 12, 2019

We need to find better and more proactive ways to educate and help consumers navigate through the health system, whether that’s to direct them to the right place for care or to increase the transparency regarding the cost of care. People are frustrated with healthcare – it’s complex, expensive and lacks transparency.

Net Promoter Score 30

Net Promoter Score Healthcare NPS Technology 30