Beware! Don’t Make These Mistakes When Measuring Success
Beyond Philosophy
SEPTEMBER 6, 2017
When you are improving your Customer Experience (CX), measuring your progress is crucial. But these don’t work, at least not for your CX improvement program, because they are too disconnected from the CX and cannot link to the day-to-day actions of your team. CX improvement measurement often misses a few other areas.
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