Execs In The Know
APRIL 8, 2022
This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). All while lowering costs, improving the agent experience, and creating greater internal accountability.
Customer Bliss
DECEMBER 6, 2018
Next, Alvin outsourced a company to analyze data from behavioral experience and NPS research. With the mission statement in mind, they determined the top seven drivers of NPS and customer satisfaction and built colorful icons to represent the different parts of the business. Alvin is based in Florida with his wife and five kids.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Steven Van Belleghem
MAY 29, 2022
And yet Centraal Beheer was able to turn that feeling completely around (their NPS is insane compared to other industry players) with some super-useful services. In fact, it’s even worse than boring: if you interact with the company, you’re in a state of crisis so you really want as little interaction with them as possible.
Comm100
MAY 21, 2019
ICMI Expo 2019 took place from the 13 th -16 th May at the rather glamorous Diplomat Resort, Hollywood Beach, Florida. Nate Brown, Matthew Dixon, Justin Robbins – Judge Judy NPS Edition: The Case Against NPS. There’s not much that gets CX pros riled up like a good discussion about NPS. Are you pro ?
Execs In The Know
NOVEMBER 29, 2021
2) When done successfully, personalization almost always results in increased NPS and CSAT scores. If so, consider joining us for our return to a live and in-person event during Customer Response Summit in sunny Clearwater, Florida — March 28-30, 2022. Registration is open now! Learn More.
Execs In The Know
NOVEMBER 29, 2021
2) When done successfully, personalization almost always results in increased NPS and CSAT scores. If so, consider joining us for our return to a live and in-person event during Customer Response Summit in sunny Clearwater, Florida — February 28–March 2, 2022. Registration is open now! Learn More.
Beyond Philosophy
JULY 5, 2016
Most companies collect small and big data to do more targeted marketing selling, and use metrics like customer satisfaction, indices, NPS and/or CES to reward or punish employees. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. appeared first on.
Expert insights. Personalized for you.
98 
Let's personalize your content