SugarCRM

OCTOBER 12, 2021

Marketing technology moves fast. While some of these trends are simply fads that fade away, others are serious game-changers. Marketing automation and predictive analytics are among those game-changers. The best part about automation, however, is that it has opened the door to predictive analytics in marketing.

Predictive Analytics 47

Predictive Analytics Data Mining CRM Invoicing 47

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Make your tool a playground and explain the rules of the game.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools.

Social Media 105

Social Media Artificial Intelligence CRM Omnichannel 105

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. ” The result? A viral sensation.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Zendesk

NOVEMBER 3, 2023

In just a few short decades, the internet went from existing in science fiction media to a common tool with over 5 billion users worldwide. Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. GANs are like two players competing in a game.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Learn from the best. "

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

JANUARY 26, 2022

So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. You can even give a customized experience for customers using machine learning and predictive analytics.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Learn from the best. "

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64