Zendesk
MAY 2, 2022
Healthcare workers were deeply impacted by the global pandemic. While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Laura Lalama, Saludsa.
CommBox
JUNE 25, 2023
million customers, and tens of thousands of doctors, consultants, and other healthcare professionals. It also manages dozens of hospitals, clinics, pharmacies, and laboratories, all spread throughout Israel. Take Clalit, for instance. Clalit is one of the world’s biggest HMOs. Clalit has over 5.5
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Qualtrics
APRIL 30, 2020
As healthcare providers rapidly shift to a new way of working during the COVID-19 outbreak, the patient experience has transformed overnight. This is just a brief snapshot of the change happening in the healthcare industry right now. The leading provider treats more than 600,000 patients annually across its 43 private hospitals.
SugarCRM
SEPTEMBER 5, 2019
If you are scratching your head how to decide how to make a short and interactive survey, a single NPS survey question can be your savior. First, Calculate your NPS Score. For instance, an NPS survey shows 50% of your customers are promoters, and 20% are detractors. Your NPS score is 30 (50%-20% = 30). Here’s how.
Customer Bliss
JUNE 6, 2018
He also built an NPS program at Avis Budget Group when he was the VP of Customer Insights & Experience. Using this NPS system, he wanted it to be more than just a score card – he used it to understand how you change behaviors and implement changes within an organization.
SurveySensum
AUGUST 9, 2022
SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .
Qualtrics
AUGUST 20, 2021
Arjan Vilhu is the Senior Manager Customer Insights at healthcare provider, Hill-Rom. When I’m talking to internal clients and they say, for example, ‘Our NPS went down 20 points!’ As far as what we see across our clients for relationship programs, an annual CSAT NPS-type survey, 20-30% B2B response is average. We got buy-in.”
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