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Hire People Who Will Make Your Company Unforgettable: A Case Study

Customer Bliss

The most admired companies know that hiring people with the ability to care —and making caring and empathy a core value—is key to how they grow. They take the time to make the interview go beyond questions on just aptitude and skill; they get to know the human behind the resumé. And all at lightning speed!

Start-ups 103
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Start with Hiring People Who Show Humanity at Work

Customer Bliss

They praised her for her ability to raise a daughter who would become CEO. They praised her for her ability to raise a daughter who would become CEO. Her mother and late father’s guidance were responsible for so much of who she would become, and of her success. Find & Hire People Who Align With Your Company Values.

Start-ups 124
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5 Keys to Hiring Customer Service Frontline Reps During COVID-19

Customer Bliss

Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . Companies have had to dedicate a lot more effort in ensuring the experiences they deliver are human, empathetic, and safe. This is where service reps with a high EQ can be an invaluable asset to your company.

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Shep Hyken on fostering the cult of the customer

Intercom, Inc.

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. There are now more ways than ever to help your customers solve their problems. Customer service is a philosophy , and if companies don’t embrace it, they’ll wither.

Start-ups 164
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Everything we’ve learned about scaling sales

Intercom, Inc.

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. You’ll hear from: Sales trainer and author John Barrows on hiring sales talent.

Sales 172