Beyond Philosophy

AUGUST 8, 2016

Right now, people from all over the world are leaving their schedules, their responsibilities, and their diets at home and getting away for much-needed rest. Hire people who aren’t a buzz kill. The right people in the right positions keep the vacation vibe chill. EQ is a vital skill for customer-facing employees.

CX 105

CX Entertainment Customer Experience 105

Fonolo

SEPTEMBER 21, 2023

Look after your people. Hurt people hurt people, and happy people help people. Chances are, people won’t be able to gauge ‘satisfaction’ in anything more than a nominal way. ” It’s important to remember that people don’t read carefully.

Net Promoter Score 87

Net Promoter Score Contact Center Scorecard Construction 87

Beyond Philosophy

OCTOBER 20, 2014

Toxic employees are people who poison the culture at work. Toxic employees are people that may or may not work hard, but create an environment of antagonism in their wake. Most people agree, however that the importance of eliminating toxic employees is paramount to your Employee Experience. What makes a toxic employee?

CEM 117

CEM Construction Customer Experience 117

Beyond Philosophy

OCTOBER 20, 2014

I will start with the first area: People. What Your People Need to be More Customer Focused. Recruit those with the right tools, which includes a high EQ as aptitude and technical skills are not enough. Being truly natural in Customer Centricity requires that you recruit people that good at evoking emotions.

CEM 114

CEM Customer-Centric Organization Social Media Customer Experience 114

Beyond Philosophy

NOVEMBER 12, 2015

When you are rude to two people, they are rude to two people and so on and so on and so on. Moreover, in a third experiment, participants didn’t give people the benefit of the doubt if their comments could be interpreted as rude if they saw a rude interaction beforehand. As many of you know, I’m British. Even when they aren’t.

CX 147

CX Customer Experience 147

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. And many didn’t have the skills they needed to bring them to life.

CX 52

CX Omnichannel Technology Technology 52

Beyond Philosophy

OCTOBER 21, 2014

I will start with the first area: People. What Your People Need to be More Customer Focused. Recruit those with the right tools, which includes a high EQ as aptitude and technical skills are not enough. Being truly natural in Customer Centricity requires that you recruit people that good at evoking emotions.

Social Media 92

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 92

Beyond Philosophy

NOVEMBER 2, 2014

Toxic employees are people who poison the culture at work. Toxic employees are people that may or may not work hard, but create an environment of antagonism in their wake. High frustration levels accompanied by negative antagonistic attitudes and negative comments and attacks. What makes a toxic employee? Loss of morale.

Construction 74

Construction Customer Experience 74

Steven Van Belleghem

NOVEMBER 28, 2023

The Era Of Search 3.0 One of the most important evolutions of today and tomorrow has certainly been that of search. Search 1.0 – with search engines like Yahoo and AltaVista – consisted of simple human-edited directories of websites, like some sort of “yellow pages”. In my opinion, every search box on the internet will be GenAI based in a few years.

CX 62

CX Customer Experience Entertainment Gaming 62

Beyond Philosophy

OCTOBER 21, 2014

I will start with the first area: People. What Your People Need to be More Customer Focused. Recruit those with the right tools, which includes a high EQ as aptitude and technical skills are not enough. Being truly natural in Customer Centricity requires that you recruit people that good at evoking emotions.

Social Media 68

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 68

ProProfs

DECEMBER 13, 2021

For businesses to excel in the long run, they need to foster a climate of high-performance teamwork and lead their teams to the forefront of growth. EQ-i – This scientific assessment tool measures an individual’s emotional intelligence and offers insights for improvement. What is Team Assessment?

Start-ups 52

Start-ups Innovation AI Technology 52

Steven Van Belleghem

MAY 19, 2020

Obviously, there were quite few infrastructure adaptations (equipment, software, server capacity, network stability…) that needed to be considered to allow people to work at home, but the ‘rewards’ of this approach seem to be a no-brainer to me. Here are the components of the contact center of the future: A Hybrid Model.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52