Unlocking Insights: How to Calculate CSAT Score?
SurveySensum
JUNE 15, 2023
A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.
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