Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. That’s when my journey with YETI began.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. So let’s get started. But are the general results applicable to your company?

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. So let's get started. But are the general results applicable for your company? Not necessarily.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121

Qualtrics

JUNE 20, 2019

On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. So that’s where my CX journey started – in an industry where things were always on a knife edge. Some double up as a venue for community or police-run events.

CX 44

CX Hospitality Hospitality NPS 44

Callminer

FEBRUARY 27, 2019

Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. .” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Aim to be anticipatory.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

PeopleMetrics

JANUARY 18, 2022

But your business should go beyond simply asking customers to give you a thumbs up or thumbs down after an interaction has already occurred. This information is then put to work to help you follow up with individuals and identify big-picture issues that lead to dissatisfaction. What is customer experience software? Full support.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62