Hospitality Start-ups Text Analytics Touchpoint 
Lumoa
SEPTEMBER 10, 2018
Certainly, they cannot start sending long customer surveys out too often. Instead of improving the life of your customers (which is why you started collecting feedback in the first place) you end up generating more frustrations and unhappiness. But does this approach make sense? In most cases it doesn’t. The key is timing.
Callminer
FEBRUARY 27, 2019
Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. Direct VoC data alludes to any touchpoints along the client journey whereby the customer anticipates that the business is listening to them.
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PeopleMetrics
JANUARY 18, 2022
But your business should go beyond simply asking customers to give you a thumbs up or thumbs down after an interaction has already occurred. This information is then put to work to help you follow up with individuals and identify big-picture issues that lead to dissatisfaction. What is customer experience software? Full support.
SurveySensum
JUNE 15, 2023
Capture customer sentiment consistently across different touchpoints. A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. So, What is a Good CSAT Score?
PeopleMetrics
JANUARY 28, 2021
TRANSCRIPT: [GRAPHIC: "Coming Up."]. I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. and I started this with nobody - like it was just me in an office - and I think we have a couple pictures of that office - yeah, that was the first office on 12th street.
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