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New Relic’s Mark Weitzel on creating open developer communities

Intercom, Inc.

Mark: My journey to New Relic really started here in North Carolina when I started working for IBM a number of years ago. We were looking at really interesting web-based technologies that were emerging in the consumer space that would apply to the enterprise. This is transforming, fundamentally, every business in the world.

Start-ups 110
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Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

Lane: I grew up in North Carolina, and there wasn’t a lot to do. They oversee all of our tools, including things like Zendesk, but they’re also thinking about how can we make our tooling better and how we can innovate in that space to ultimately start to make our agents’ working lives better.

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Must-see education sessions at X4 2020

Qualtrics

Get hands on with the technology. They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. Eric Fotheringham, Director of Strategic Academic Initiatives, University of North Carolina.