Customer Bliss

MAY 12, 2015

Many companies try to copy the actions that result from beloved companies’ decisions. What is the intent at the core of the decision? What motivated leaders and employees to make their decisions? What motivated leaders and employees to make their decisions? Decide how you want them to describe you. Are you ready?

CX 68

CX Customer Experience 68

Beyond Philosophy

AUGUST 25, 2022

For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences. For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences.

Contact Center 147

Contact Center Sentiment Analysis Artificial Intelligence Start-ups 147

Lumoa

FEBRUARY 9, 2023

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

CX Accelerator

MAY 16, 2018

Different people have different motivators. Knowing things others do not is what separates you as the “go to” guy or gal for both customers and co-workers alike. Ten years is a great deal of time in the life of a mortal. Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94

CX 203

CX Start-ups Gaming Education 203

Lumoa

JANUARY 19, 2023

Identify the Company’s Goals Before you start looking for people or draft your CX strategy, your first step should be to clarify and understand the wider objectives of your organization. Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Intercom

JUNE 2, 2022

And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates. When it comes to CX, we must shift our mindset around adding value to the customers, not just extracting it.

Customer Experience 111

Customer Experience CX Start-ups Innovation 111

Qualtrics

OCTOBER 28, 2020

Use this simple plan to turn your siloed customer data and insights into valuable actions that help grow your business and brand equity. Marketing, IT and Customer Experience (CX) teams may already do this by collecting customer data from social media , surveys , website and sales transactions. We all need to listen to our customers.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34