Futurelab

MAY 15, 2024

But I would still argue that the biggest customer impact can be made by changing something mundane and familiar, often barely visible on the outside. A client of ours, a testing device manufacturer, had a service contract that promised replacement of broken equipment within the next 3 business days. Product – voc?

VOC 157

VOC Manufacturing Voice of the Customer Innovation 157

Futurelab

FEBRUARY 23, 2024

When I presented customer feedback to a global leader in steel manufacturing, the management team was very happy with the overall scores (which were pretty decent). They were especially pleased with the page where we had grouped the results based on the contribution of the customers. This is the easiest ROI of your VoC program!

VOC 144

VOC B2C Manufacturing B2B 144

SurveySensum

SEPTEMBER 19, 2022

Imagine the positive influence a business can have on its bottom line if it can tune into the voice of the customer. What is the voice of the customer and how can you listen to it? What is the voice of the customer (VOC)? How does the voice of customer help businesses? …is always right.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Beyond Philosophy

JANUARY 12, 2022

Anticipating the needs of your customers is going to be the next level of exceeding their expectations. However, to be proactive, you need to add a new voice into the mix with the “Voice of the Customer (VoC).” It’s the “Voice of the Product (VoP),” and it can tell you a lot about what your customers want.

VOC 78

VOC Contact Center Start-ups Technology 78

Lumoa

JANUARY 24, 2024

Your role involves discerning which data points can be transformed into actions that enrich the customer experience and drive business value. This means not just listening but also interpreting and acting on what customers are communicating. Noise in the data Smartphones are truly amazing devices.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

ClearAction

MAY 24, 2016

Understanding Business-to-Business Customers’ Purchase Decisions. What is it like to be a customer when both you and your suppliers are manufacturers? And a large percentage of the world’s gross domestic product comes from these customers. B2B Customer Loyalty. Customer Experience Enablement at GE.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

PeopleMetrics

APRIL 4, 2017

In this and other fields such as manufacturing and electronics, this is done through Failure Analysis – a formal process for determining the causes of failure, to prevent it from happening in the future. So first recognize that part of your job as a customer experience professional is to leverage failure to do better in the future.

Gaming 94

Gaming Voice of the Customer Innovation Customer-Centric Organization 94