ClientSuccess

MAY 25, 2023

Net Promoter Score (NPS) Analyzer The NPS Analyzer feature generates an intelligent analysis of Net Promoter Score (NPS) campaigns. This AI-driven intelligent summary enables businesses to make informed decisions and take immediate action to drive positive outcomes.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Zendesk

FEBRUARY 10, 2022

Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions. Or, say you want to get a pulse on customer loyalty.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Think about it. Thankfully, these days are behind us!

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

InteractionMetrics

JUNE 19, 2020

And this applies not just to survey comments but other sources of customer data like reviews, chats, interviews—all of which can give insight into why customers feel, think, and rate the way they do. While unstructured data like this may appear to defy quantification, that’s not actually the case.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

Intercom

APRIL 20, 2023

It was surprising that about half of the Change Makers use net promoter score, which is very popular. But most Hopefuls said, “We want to do customer experience, and it seems like everybody’s doing net promoter score. Almost all of the Hopefuls did. Let’s do that, too.”

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

InteractionMetrics

JUNE 17, 2015

Another attendee wanted to know the pros and cons of Net Promoter Score. Net Promoter Score (NPS) is a commonly used customer feedback metric that’s based on the question “how likely are you recommend us to a friend or colleague?” What do you see [competitor name] doing especially well? (Be

Customer Satisfaction 53

Customer Satisfaction Net Promoter Score NPS Touchpoint 53