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JUNE 10, 2022

Headquartered in Charlotte, North Carolina, Hendrick Automotive Group represents 130 franchises across more than a dozen states and employs about 11,000 people. They look at those reviews across Google, the social channels, etc., to see what type of experience others have had.

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Start-ups 26

Qualtrics

FEBRUARY 18, 2020

Dr. Brian Galla from the University of Pittsburgh will share key insights from his work on social media and self-control in the classroom. See how delivering real-time, 1-to-1 personalized experiences across touchpoints can drive measurable benefits for your company. 15:00-15:45 // Thurs, March 11 // Growth Shop.

Education 29

Education Government Social Media Healthcare 29

Help Scout

FEBRUARY 11, 2019

Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. Even though I’ve moved away, I still feel “close to” the brand and I follow them on social media. It was one of the best customer service relationships of my life. That couldn’t be further from the truth.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40