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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Data Accuracy. Privacy by Design.

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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Data Accuracy. Privacy by Design.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. Say hello to the UJET Virtual Agents : Virtual Agents are fully customizable.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. Say hello to the UJET Virtual Agents : Virtual Agents are fully customizable.

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UJET receives Privacy Shield Certification

UJET

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . These include: .

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DMG Consulting Releases 2023 – 2024 Contact Center as a Service Product and Market Report

DMG Consulting

The 2023 – 2024 Contact Center as a Service Product and Market Report evaluates the CCaaS market and analyzes 7 leading and contending vendors: Cisco, Five9, LiveVox, NICE, Odigo, Puzzel, and UJET. The CCaaS vendors are broadening their solutions’ functionality to adapt to their clients’ needs in a number of ways.

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DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report

DMG Consulting

The 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report evaluates the CBCCI/CCaaS market and analyzes 11 leading and contending vendors: 8×8, Alvaria, Avaya, Cisco, Five9, LiveVox, NICE CXone, Odigo, Puzzel, Twilio, and UJET. Avaya, LiveVox, and Odigo are new participants.