Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. CRM integration . Custom routing .

Government 80

Government CRM Omnichannel Case Management 80

Customer Service Life

AUGUST 3, 2018

Zendesk just announced their new omnichannel platform. Salesforce announced that Desk.com is going away in March 2020 and they’re moving customers to Service Cloud Lightning. Nanorep, a platform that we’ve mentioned for AI-driven self-help was acquired by LogMeIn. That’s four updates and four cool technologies.

Contact Center 60

Contact Center Omnichannel Machine Learning Technology 60

Comm100

FEBRUARY 1, 2023

It’s the perfect channel to help us engage with them and give them the support they need.” – Derek Gaucher, Coordinator of IT Solutions at Dawson College Platforms like Comm100 Live Chat also provide agent dashboards that consolidate all chats in one place, meaning that agents don’t need to juggle open windows.

Education 89

Education Omnichannel B2B Customer Service 89

ProProfs

APRIL 5, 2022

Integrations – The lead generation tool you choose should be able to integrate with the marketing tools that you are already using. . Integrate with Mailchimp, Salesforce, and other popular tools. Integration with Zapier. Integrations with Mailchimp and Zapier. Free and paid plans. Proof Pulse.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52