Win the Customer

JANUARY 10, 2014

Most companies that set out to deliver better customer service today fall short of creating a customer experience that creates customer loyalty. Customer Experience Customer Service Infographic Customer Focus Customer Loyalty infographic Strategy'

Customer Loyalty 140

Customer Loyalty Customer Service Customer Experience 140

Aquire

AUGUST 26, 2021

Customer experience managers around the world understand the importance of focusing on customer relationship optimization. But what many miss is that customer experience extends far beyond the sale. So, let’s take a look at 5 different ways to perform customer relationship optimization. Use customer support technology.

Customer Relationship 98

Customer Relationship Omnichannel Start-ups Social Media 98

Aquire

AUGUST 30, 2021

If you want to gain and keep customers, you need to provide them with the tailored shopping experience they’re looking for. If you want to gain and keep customers, you need to provide them with the tailored shopping experience they’re looking for. Providing these discounts helps you sell out and attract new customers at the same time.

Sales 122

Sales Social Media Innovation Start-ups 122

Aquire

JULY 5, 2021

Want to improve customer service? To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Generally, customer service KPIs can be useful for: Strategic opportunity: what to improve in your product, CS processes, and more. The 12 Best Customer Service KPIs.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

C3Centricity

SEPTEMBER 16, 2019

As a customer first strategist (hopefully just like you), I spend a lot of my time searching how to better measure customer centricity for my clients. I also do a lot of analyses on what customers really want today. I’m always trying to understand exactly the solutions customers need, desire and dream of having.

Customer Satisfaction 54

Customer Satisfaction Social Media Customer Service Sales 54

C3Centricity

AUGUST 15, 2016

As a customer centricity champion, just like you, I spend a lot of my time researching the topic. I’m always trying to understand exactly what customers want. My regular searches include customer service, customer satisfaction, customer care and similar areas. Customer centricity.

Customer Satisfaction 48

Customer Satisfaction Social Media Customer Service Retail 48