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How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

CSAT.AI

Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. The second challenge lies in whether it’s structured or unstructured data.

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11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text & sentiment analysis . Sentiment analysis .