Execs In The Know
APRIL 12, 2024
Among the myriad options available, starting with a modern transcription + summarization solution can be the perfect way to begin. By prioritizing a transcription and summary and a starting point in your AI journey, you do three things in parallel: You lay the foundation with transcription for all generative AI capabilities that follow.
Intercom, Inc.
FEBRUARY 13, 2020
Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Here we are in 2020 with much better data collection than we’ve ever had.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zendesk
FEBRUARY 10, 2022
Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Not sure where to start? Consistently reevaluate customer feedback and analyze real-time data to identify areas of improvement. Set up tools for collecting customer data.
Lumoa
FEBRUARY 16, 2023
Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. But where do you start? In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Data can also inform pricing strategies for a better return on investment.
Lumoa
FEBRUARY 9, 2023
Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. Why is NPS ® going up or down?
DMG Consulting
FEBRUARY 25, 2019
To be sure, speech analytics has leveraged core AI technologies—natural language processing (NLP), natural language understanding (NLU), neural networks—to varying degrees for years, so many speech analytics vendors are justifiably calling what they do a form of AI. Sign up for DMG’s free monthly newsletter. Like what you’re reading?
SurveySensum
OCTOBER 19, 2023
And even the customers started showing dissatisfaction. You invested in improving battery technology, upgraded the camera features, and committed to more frequent software updates. Sales started to rebound as users appreciated the product improvements. So, let’s start this blog by understanding what is a product survey.
Expert insights. Personalized for you.
52 
Let's personalize your content