TeamSupport

AUGUST 17, 2020

TS: Pete, let’s start with having you tell us about yourself, both your professional background and some personal tidbits. I’m from a small town in Wisconsin and went to University of Wisconsin-Eau Claire. Here’s what we found out. Pete: Sure! I am a 25-year technology industry veteran.

Sports 59

Sports B2B Innovation Customer Relationship 59

Zendesk

JULY 6, 2021

Wintertime in Wisconsin can be beautiful, with its snowy scenes and frozen lakes that seem to stretch on forever. But where to start? I searched “knitting for beginners” and a video tutorial from Wool and the Gang popped up. After knitting along with their tutorials, the mystery of stitching started making sense.

Customer Experience 75

Customer Experience Start-ups Customer Expectations CX 75

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. It ties up lines and makes the whole center fall behind. On-site systems, like those offered by traditional PBX, are bulky and require more hardware when you need to physically up-scale your business.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Qualtrics

SEPTEMBER 6, 2019

The Qualtrics University Recruiting team is hitting the road at the start of September, traveling from coast-to-coast for career fairs, coffee and networking sessions, and hackathons. Before meeting up with our teams, you can explore what starting your career at Qualtrics looks like. University of Wisconsin-Madison.

Engineering 40

Engineering Sales Start-ups Technology 40

Intercom, Inc.

MARCH 5, 2020

?. Jasmine Friedl, Intercom’s Director of Product Design, grew up in one of the most niche environments one could imagine: the daughter of homeschoolers in northern Wisconsin. With International Women’s Day approaching, we caught up with her to hear her journey from church to tech. Where shall we start?

Start-ups 129

Start-ups Engineering Education Healthcare 129

Zendesk

AUGUST 2, 2021

Maybe this year, you saw $100,000 in sales in California, $50,000 in Wisconsin, and so on. Or you started winning 75 percent of your deals? For example, if a customer support agent documents a ticket, it should automatically sync with the customer’s account so the sales team is up-to-speed on any issues. Quote to close.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98