state-of-cx-3-important-stats-you-need-to-know 
SurveySensum
NOVEMBER 23, 2023
This alone is enough to justify the need for digitizing customer experience. Why Is Digitization Important? For many B2B and e-commerce businesses, digital CX is the norm, with offline interactions being either very rare or completely nonexistent. 95% of consumers would read online reviews before making a purchase.
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Read the Full Industry Report Here: Contact Center Trends 2021.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JUNE 22, 2023
The contact center industry boasts some of the most intelligent and innovative CX technologies out there. DID YOU KNOW: Fonolo has offered premium visual IVR capabilities from day one. Consumer Reports says that “too many phone steps needed” is the 2nd most common complaint from people. Read on for a crash course!
Aquire
NOVEMBER 17, 2021
Ready or not, the financial services industry has officially been thrust into the digital-first era. Consumers are now much less forgiving of financial institutions that continue to lag behind with their digital solutions and services. COVID-19 was the catalyst of a digital shift. So, what’s next for customer experience in financial services ?
Comm100
FEBRUARY 10, 2022
While the work isn’t always glamorous, knowing that your work has made a positive impact on the public can be incredibly rewarding. In a survey conducted by McKinsey & Company comparing customer experience (CX) in the public and private sectors, private companies came out far ahead.
Beyond Philosophy
NOVEMBER 5, 2020
The last time you looked up product reviews, which ones did you notice first, 5-star, or 1-star? The short version of explaining Negativity Bias is that we find negative information to be more compelling, important, and influential than we do positive data. Also, how many 5-star reviews does it take to offset a 1-star review?
Provide Support
OCTOBER 7, 2015
It is a state of perfect balance where, once you reach it, everything gets taken care by itself, one element enabling and supporting the functioning of another and where everything is interconnected and interrelated. And because it does not need support from the outside, it is joyful, it is abiding in a state of nirvana.
Expert insights. Personalized for you.
52 
Let's personalize your content