Customer Bliss

MAY 10, 2017

Guest post by Blake Morgan, Customer Experience Futurist, Author, Speaker. For a customer experience program to be effective, the most senior leaders at the company must take ownership of the program. Clearly, businesses believe that customer experience matters. That depends on who owns it.

Customer Experience 71

Customer Experience Customer Feedback Customer Service 71

Intercom, Inc.

MAY 11, 2018

Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring the best experience possible for all involved. When it comes to conversing with leads over live chat, it is a very different experience compared to talking in person or even on the phone.

Sales 196

Sales Start-ups 196

Intercom, Inc.

DECEMBER 21, 2021

And what a year it has been! Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Engineering 118

Engineering Government B2C Start-ups 118

Intercom, Inc.

FEBRUARY 22, 2018

First, onboarding is the one thing that every user of your product experiences. Geoffrey Keating: What do you actually define as user onboarding? Samuel Hulick: A lot of times when you ask people what user onboarding is, they’ll say that it’s something like a tooltip tour, the introductory material or some help documents.

Start-ups 194

Start-ups Education Engineering Sales 194

Intercom, Inc.

NOVEMBER 25, 2021

For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. A licensed bartender (who, we’ve been told, makes a mean gin martini), a vintage pinball machine maniac, and a die-hard Chicago Cubs and Chicago Bears fan. Dan Gingiss is many a thing. Retention over acquisition.

CX 206

CX Social Media Start-ups Invoicing 206

Aquire

DECEMBER 9, 2021

After years of experimenting with chatbots — especially for customer service — the business world has begun grasping what makes a chatbot successful. What is chatbot design? Even AIs like Siri, Cortana, and Alexa can’t do everything – and they’re much more advanced than your typical customer service bot.

Start-ups 98

Start-ups AI Artificial Intelligence Government 98

SurveySensum

NOVEMBER 7, 2023

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? What is Mobile Customer Experience?

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52