2020 AI ML Technology 
Uniphore
JANUARY 25, 2022
However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Post-2020 could easily be called the start of the Zoom Era.
Ameyo Callversations
NOVEMBER 16, 2021
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.
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Fonolo
JANUARY 10, 2023
Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. Some people worry that AI is dangerous. The first thing to know is that AI is not something to fear.
Ameyo Callversations
APRIL 21, 2022
Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. In 2020, we witnessed paradigm change in different avenues of our life. The simple answer is no.
Lumoa
FEBRUARY 14, 2024
In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.
Lumoa
JANUARY 24, 2024
In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Personalization at Scale : This technology enables you to treat each customer as an individual, offering personalized experiences that resonate and build loyalty.
C3Centricity
JANUARY 13, 2021
Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Well think again!
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