2020 Machine Learning ML Technology 
Fonolo
JANUARY 10, 2023
It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. For some, there’s nothing to see but opportunity, and they want to discover everything they can about AI technology for their contact center. . There are so many questions — and some concerns, too.
Ameyo Callversations
NOVEMBER 16, 2021
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.
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Uniphore
JANUARY 25, 2022
As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Post-2020 could easily be called the start of the Zoom Era.
C3Centricity
JANUARY 13, 2021
Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Well think again!
Ameyo Callversations
APRIL 21, 2022
Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. In 2020, we witnessed paradigm change in different avenues of our life. The simple answer is no.
C3Centricity
JANUARY 4, 2021
Either way, we’d like to thank you all for your support in 2020. Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Well think again!
Lumoa
FEBRUARY 14, 2024
In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.
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