Hodusoft

FEBRUARY 22, 2024

More Focus on Innovation: When businesses outsource their IT services to MSPs, they can focus more on their core areas and be more innovative. The innovation is not just limited to their core products or services but also in several other areas. In 2021, IP PBX hacking caused USD 1.82 It’s a 28% surge from 2019!

Innovation 52

Innovation Technology Technology Gaming 52

CommBox

AUGUST 8, 2021

billion in the first half of 2021, more than all the investment in 2020 ($14.6 According to McKinsey , consumer adoption of telehealth increased from 11% in 2019 to about 40% in 2021 due to the Covid-19 Pandemic. For customer security, Commbox holds the highest security standards and owns GDPR compliance. . billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

billion in the first half of 2021, more than all the investment in 2020 ($14.6 According to McKinsey , consumer adoption of telehealth increased from 11% in 2019 to about 40% in 2021 due to the Covid-19 Pandemic. For customer security, Commbox holds the highest security standards and owns GDPR compliance. . billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 16, 2021

alone have lost more than $46 billion in room revenue since mid-February 2021. Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect hospitality brands to deliver service digitally, as mentioned. AI and automation features that improve customer experience.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

alone have lost more than $46 billion in room revenue since mid-February 2021. Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect hospitality brands to deliver service digitally, as mentioned. AI and automation features that improve customer experience.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

SurveySensum

JUNE 29, 2023

Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

MattsenKumar

JUNE 11, 2021

Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. That transformative power is most evident in the customer service space. Same with customer expectations of the tech.

AI 98

AI Start-ups Legal Technology 98