DMG Consulting

APRIL 1, 2021

Workforce Management in 2021: Better than Ever. This served a variety of purposes for contact centers, including reducing the burden of data entry on WFM administrators and supervisors and increasing access to agents via mobility. The post Workforce Management in 2021: Better than Ever appeared first on DMG Consulting.

Contact Center 67

Contact Center Data Entry Engineering Gaming 67

Uniphore

JANUARY 21, 2022

By automating mundane tasks—like manual data entry and after-call work (ACW)—conversational automation can eliminate lengthy hold times and time-consuming call summarizations, freeing employees to focus more on what matters: member experience. Source: HealthPayerIntelligence, September 2021. That’s a serious improvement.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Fonolo

JANUARY 19, 2023

According to the 2021 ICMI report, a contact center’s average employee turnover rate was 58% per year. That’s about a dollar per hour less than a data entry clerk and two dollars less than an administrative assistant – comparable jobs with considerably less stress. The numbers are sobering. DID YOU KNOW?:

Data Entry 155

Data Entry Contact Center Education Social Media 155

Lightico

MARCH 19, 2024

While banned in 2021, the FCA is reviewing loans dating back to 2007 , raising concerns for banks and potentially impacting millions of consumers. A Closer Look at Discretionary Commission Arrangements and Potential Mis-selling Prior to the 2021 ban, car dealerships often employed discretionary commission arrangements.

Finance 52

Finance Compliance Data Entry AI 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. As per a report , the global BPO market size was valued at $221.5

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Zendesk

JUNE 30, 2021

The Zendesk Sales Trends Report 2021 revealed that customers are now better informed about products and services during the buying process. Sales involves many repetitive tasks like data entry, which take up productive hours that could be spent speaking to potential customers. Embrace technology.

Sales 59

Sales Data Entry CRM Start-ups 59