2022 Actionable Insights Customer Expectations Technology 
Fonolo
JANUARY 12, 2023
AI is Personalizing the Customer Experience . Today’s customers expect personalization. A 2022 Shopify report found that 73 % of customers expect brands to understand their unique need s and expectations. Deliver actionable insights in a simple, compelling way. .
Intercom
FEBRUARY 8, 2023
Year after year, we see customer expectations continue to increase – and 2022 brought with it a whole new juggling act. Last year, many teams were faced with the Herculean task of trying to balance headcount reductions and fewer resources with the ability to meet – and exceed – the growing expectations customers have of support.
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MattsenKumar
SEPTEMBER 21, 2023
As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. Businesses use this technology to make informed decisions while developing marketing strategies.
ClearAction
DECEMBER 26, 2022
Emotion : How did interacting with the brand make the customer feel? Advocacy : How likely is the customer to recommend the brand? Some experts advocate more emotion or empathy as the key to customer experience success. Others insist that technology will make the needed difference. 5 Best Experience Management Metrics.
SugarCRM
MAY 5, 2022
In the face of growing customer demands, it’s not easy to keep your clients happy. Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. Maintaining customer retention is more sensitive (and challenging) than ever. Closing Thoughts.
Lumoa
FEBRUARY 14, 2024
Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. But that doesn’t mean that automation has to feel cold or unwelcoming.
Lumoa
APRIL 28, 2024
At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it.
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