Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). But without a plan in place, it’s difficult for teams to align, making it challenging to provide great CX consistently. Our guide provides tools and tips to help you create an effective customer service plan.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Execs In The Know

FEBRUARY 17, 2023

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. But customer feedback and insights are often the least accessible information in a business. The purpose of a CX platform is to create a big-picture, comprehensive view of the customer journey. A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83