SugarCRM

AUGUST 22, 2023

In fact, according to recent research conducted by SugarCRM, almost 60% of respondents reported that CRM is more important for achieving sales and marketing goals versus five years ago. One easy way to achieve sales and marketing alignment is through CRM implementation. Ultimately, marketing can run more effective A/B testing.

CRM 26

CRM Sales Business Operations Customer Feedback 26

SugarCRM

SEPTEMBER 19, 2023

Contact relationship management (CRM), contact management system (CMS) … what’s the difference? CRMs lead up to signing the contract, and follow the relationship well after it. Moving forward over the next five years, 45% say the top priority for maximizing value from CRM will be gaining a complete view of all customer interactions.

CRM 26

CRM Outlook Legal Social Media 26

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

CommBox

AUGUST 9, 2023

Round-the-clock service differentiates your business from businesses operating on a 9-5 schedule, provides you with a competitive edge and creates a lasting, positive impact on the customer experience. The majority of tasks can be automated, freeing up your human resources for complex tasks only that require the human touch.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

Lumoa

APRIL 28, 2024

Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Qualtrics offers extensive integration features allowing data to be gathered from various systems and platforms such as CRM systems, web and feedback tools, employee engagement systems and more.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

FEBRUARY 22, 2023

This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. Benefits of omnichannel retail Examples of omnichannel in retail Omnichannel retail trends for 2023 How to build your omnichannel retail strategy What is omnichannel retailing?

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

SugarCRM

JUNE 8, 2023

ERP software is what powers modern-day sales business operations. 3 Reasons Why Manufacturers Love Sugar – Watch this video and learn how to deliver exceptional customer experiences with SugarCRM, the CRM solution that’s designed with manufacturers in mind.

Sales 26

Sales Manufacturing CRM Business Operations 26