Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. A modern CX tool enables you to easily connect disparate data sources, eliminating data silos for good. The right customer feedback analysis tool can also make this easy by identifying the chief drivers impacting your CX metrics.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

SurveySensum

JULY 7, 2023

This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you? If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you? If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 17, 2023

Well, yes because brands don’t pay attention to all the important touchpoints in a customer’s journey. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Well, yes because brands don’t pay attention to all the important touchpoints in a customer’s journey. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. Get instant detractor alerts on your CRM so you can close the loop in time.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52