CSAT.AI

JULY 12, 2023

Customers Want Better Service and CX Customers are demanding great CX. Companies Want to Get Better CX Results Microsoft surveyed businesses from multiple continents for their 2023 report: Global State of Customer Service Sophistication. The Zendesk Trends Report acknowledged that AI is a driver in CX.

AI 87

AI CX Gambling Sentiment Analysis 87

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

MARCH 8, 2023

They expect conversational, omnichannel experiences that meet them where they are. By leveraging AI and data analysis , businesses can meet this demand while providing effective, personalized support. That’s changing with AI and data analysis. So how can companies provide these personalized, immersive experiences?

AI 98

AI Sentiment Analysis Omnichannel CX 98

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 11, 2023

Offer CX experts to assist you in survey design, data analysis, and best practices implementation. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. Book your Free CX Consultation with SurveySensum Request a Demo

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 14, 2023

It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. SurveySensum goes a step further by offering CX consultation to its customers. 5) Doorbell.io Not just that. What makes SurveySensum unique from other platforms?

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 23, 2023

This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52