Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to make do with fewer resources, while others are increasing CX investment. That will be a major focus in 2023 (and beyond). It turns out employees weren’t quitting work altogether.
CX Network
MARCH 29, 2023
Everything you need to know about omnichannel from the origins of channel diversity to building a seamless, connected experience in 2023
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Comm100
FEBRUARY 6, 2023
In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. Customer experience, also known as CX, is a customer’s overall experience when interacting with an institution’s products or services and their perception of the business and its values.
Comm100
NOVEMBER 23, 2022
To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. Personalized support through omnichannel expands. Omnichannel customer engagement software offers a solution. Agent experience (AE) gets greater focus.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions?
Zendesk
FEBRUARY 22, 2023
This is where omnichannel retail comes in. According to the Zendesk Customer Experience Trends Report 2023 , 70 percent of consumers say that a seamless experience will lead to them purchasing more from a company, and 64 percent will spend more money if businesses resolve their issues on the channel they’re currently using.
1 to 1
SEPTEMBER 22, 2023
For decades, contact center and CX organizations have strived to become “omnichannel.” Rather than force customers into interactions dictated by the company, an omnichannel system enables customers to engage with a brand on their channel of choice when, where, and how they prefer. And that’s much easier said than done.
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