SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

DMG Consulting

AUGUST 3, 2020

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 22020 – 2021 Interaction Analytics Product and Market Report. The Report focuses on contact center and service-related uses of interaction (speech and text) analytics.

Text Analytics 62

Text Analytics Contact Center Innovation Sales 62

DMG Consulting

APRIL 15, 2020

Due to the high demand for more intelligent (and, in the future, AI-enabled) contact center WFM solutions, and because of the currently limited interest in back-office and branch solutions, DMG estimates that revenue from the WFM market will increase by 10% in 2020, 11% in 2021 and 2022, and 12% in 2023 and 2024.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

MARCH 26, 2024

List of the 11 Best Survey Tools in 2024 Here’s a list of 11 popular and widely used survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. But the challenge is, with so many tools in the market, which one should you go for? 5 Pricing: $34/month 7.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

MARCH 26, 2024

List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. 5 Pricing: $34/month 7.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

JANUARY 10, 2024

Best Times to Send a Survey in 2024 1. With advanced features like survey throttling, Text Analytics, customizable dashboards, and many others – it analyzes and extracts actionable insights from customer feedback. Let’s get started. That’s when people are usually more focused and ready to engage.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

FEBRUARY 2, 2024

So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1. For example, “On a scale of 0-10, how likely are you to recommend Text Analytics to a friend or colleague?” Overall Customer Engagement Metrics 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. So, the tool might be an ideal choice for enterprise-level organizations with big budgets, but if you are a medium to small-scale industry then paying such big bucks for limited settings and features is not an ideal solution for you. Qualtrics: CX Consultation New to the CX world? Where to start? What to ask?

CX 52

CX Actionable Insights Start-ups Text Analytics 52