Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs.

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Hodusoft

MARCH 21, 2024

In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. Although they lag behind in adopting digital channels and technology, most consumers still prefer them over big banks because of their superior customer service and ability to personalize experiences. Technologies like cashierless checkout can be useful. Omnichannel is the future.

Retail 98

Retail B2C Customer Experience Omnichannel 98

Aquire

JANUARY 24, 2022

percent from 2021 to 2028. Get our complete guide to learn more about the nuts and bolts of chatbot technology, and how to implement successful chatbots. Fifty-six percent of companies say conversational bots drive disruption in their industry, and 43 percent report their competitors are already implementing the technology.

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Hodusoft

MARCH 3, 2022

Not anymore, the technological advancement in the telecom sector and the invention of cost-efficient call center software have made the dream a reality for small businesses across the globe. between 2021-2028 as per Grand View Research. between 2021-2028 as per Grand View Research. SMS software integration too. The way forward.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52