Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. .

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Customer Bliss

FEBRUARY 8, 2018

In tribute to Diana, who has been a pillar in the CX community, we’re revisiting this podcast episode. During the interview process with the various executives, Diana learned about their goals and visions for both CX and the company as a whole. CX #CustExp Click To Tweet. CX Click To Tweet. CX Click To Tweet.

Manufacturing 40

Manufacturing CX B2C Innovation 40

Customer Bliss

MAY 17, 2016

How and why Audi decided it needed to align more ‘traditional’ operations with digital operations from both a B2B perspective (working with dealerships) and a B2C perspective (selling cars to consumers). “Actionable insight is key,” explains Mark. It needs to be actionable insights.

CX Transformation 32

CX Transformation CX Actionable Insights B2C 32

C3Centricity

AUGUST 17, 2020

According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. But of equal importance in terms of top two mentions, is the desire to generate insights. CX leaders showed an annual growth rate of 17% compared to just 3% for the others.

Social Media 63

Social Media Retail B2C Customer Acquisition 63

SugarCRM

MAY 14, 2021

In general terms, this means marketing needs to deliver content packed with actionable insights and tips. Blog posts are a valuable asset to both B2B and B2C companies. Not only this, but video content is also greatly appreciated by audiences, helping you achieve higher rates of CX and engagement. .

Social Media 29

Social Media Education B2C Engineering 29

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. There are variations for B2B and B2C organizations, between specific industries, and even between regions.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

CX Journey

DECEMBER 18, 2014

Regardless of the type of business - B2B, B2C, or any other combination of letters - it is people who decide whether they had a good experience as your customers or if they should try someone else. Customer Centricity is about knowing who your best customers are – beyond demographics and persona definitions.

Customer Experience 76

Customer Experience B2C Actionable Insights Customer Relationship Management 76

C3Centricity

DECEMBER 3, 2018

According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. But of equal importance in terms of top two mentions, is the desire to generate insights. ( Source ). CX leaders showed an annual growth rate of 17% compared to just 3% for the others.

Social Media 59

Social Media Start-ups CRM B2C 59