VOZIQ

AUGUST 13, 2023

Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. Based on surveys and interviews with more than 100,000 respondents, it becomes clear that fans have the highest customer value and therefore contribute significantly to the economic success of a company.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management VOC 84

SugarCRM

JULY 21, 2022

In our 2022 CRM Impact Report , three-quarters of businesses say a unified view of sales, marketing, and service is critical to delivering an optimal customer experience. However, the lack of such a data infrastructure fuels a customer relationship crisis. Driving Exceptional Customer Experiences with AI.

Artificial Intelligence 26

Artificial Intelligence CRM AI Sales 26

SugarCRM

SEPTEMBER 1, 2022

Three-quarters of respondents in the survey say a unified view of sales, marketing, and service is critical to delivering an optimal customer experience—however, the lack of such a data infrastructure fuels a customer relationship crisis. It’s Time to Let AI Augment the Customer Experience.

CRM 26

CRM Artificial Intelligence AI Sales 26

SurveySensum

MAY 19, 2023

And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. A high NPS score in banking indicates a stronger customer relationship, more referrals, and, therefore, greater growth. Show customers that their opinions matter and that their feedback leads to change.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52