Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

JANUARY 4, 2024

There is a lot of discussion going on in the CX industry on the relevancy and importance of NPS. You see the quantitative feedback will only give you a score, but only with proper analysis of qualitative feedback can you identify areas of improvement. With the help of Text Analytics Feature, you can properly analyze your NPS program.

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

Lumoa

MARCH 31, 2021

In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? The actionable insight would be to change the design of the survey and rephrase/change the question.

Actionable Insights 83

Actionable Insights NPS Net Promoter Score Customer Feedback 83

CX Accelerator

JANUARY 7, 2019

That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. It’s OK if they don’t but chances are you’ve heard a well-meaning salesperson try to sell you on the latest greatest CX tool and they’ve dropped these terms like they’re hot.

AI 275

AI Machine Learning CX Net Promoter Score 275

Customer Service Life

MARCH 15, 2019

This article first appeared on CX Accelerator on January 7, 2019. That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.

AI 63

AI Machine Learning CX Net Promoter Score 63

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. What sets SurveySensum apart is – a dedicated CX consultant. SurveySensum is not just a product, it comes along with the expertise of a CX Consultant.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83