SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Best Features: Medallia allows you to collect feedback through various channels, including surveys, social media, and in-app feedback, giving you a holistic view of customer sentiment. Implement regular NPS surveys to gauge customer loyalty and satisfaction.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Best Features Provides Text Analysis to derive actionable insights from open-ended feedback.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Zonka Feedback

OCTOBER 1, 2022

Whether you like it or not, it is certain that you will get feedback about your product through various channels be it your customer support process, complaint tickets, or social media. Do a good Sentiment Analysis of your customers and try to understand what they feel about the experience they get using your product and service.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

JULY 27, 2022

You can share the surveys over emails, WhatsApp, social media, CRM software, etc., The best part of the CES tool is that it lets you create intelligent reports and actionable insights in real-time. Text & sentiment analysis. or embed the URL to a website. . Third-party app integration. Best features.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

APRIL 21, 2023

In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. Request a Demo 11.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 24, 2023

Use a customer feedback tool or CRM with ‘Text and Sentiment Analysis’ to segregate the responses into tags and highlight the top-notch issues, complaints, and appreciations chronologically, enabling you to take immediate action and effectively close the feedback loop.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Zendesk

JANUARY 30, 2023

This metric—customer sentiment—can be captured and analyzed in a host of ways, from traditional tools such as CSAT and Net Promoter Score (NPS)® to AI-driven programs that parse large amounts of consumer language to identify tone and intent. What is customer sentiment analysis?

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Lumoa

NOVEMBER 21, 2023

Let’s talk a bit more about how the use of AI tools transforms customer feedback analysis in the next part of this blog. NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It can provide all the necessary ingredients for actionability.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83