Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Their biggest challenge is to keep up with the existing customer base. Social media listening tools: .

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Zendesk

OCTOBER 20, 2023

Once you download our customer service plan template below, you’ll already be familiar with the sections and ready to start creating. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. This can leave your social strategy lagging and ineffective. You need actionable, data-driven insights. Get started with competitive benchmarking.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Zendesk

JUNE 17, 2022

Pop-up UI (ease of use) or user experience (UX) surveys. Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. That loop starts and ends with customer interaction and includes five stages: Gather customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98