1 to 1

FEBRUARY 20, 2014

For those who--despite the healthcare.gov customer experience debacle--remain unconvinced that the Age of the Customer applies to governments, the Sochi Olympics should do the trick. In the Age of the Customer: There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Age of the Customer 44

Age of the Customer Government Customer Loyalty CX 44

Execs In The Know

MARCH 31, 2024

During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center? UPDATED: February 2020.

Contact Center 70

Contact Center Technology Technology CRM 70

Comm100

FEBRUARY 19, 2021

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to.

Customer Experience 133

Customer Experience Age of the Customer Construction Social Media 133

C3Centricity

DECEMBER 1, 2020

” In it, I compared the positive and negative implications of technology for customers and companies alike. The Age of the Customer and the Fourth Industrial Revolution. The Third used electronics and information technology to automate production. But are they really that smart? Click To Tweet. Luckily no.

ML 71

ML Age of the Customer Pharmaceutical AI 71

InteractionMetrics

JUNE 19, 2023

Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success,” Ideo’s co-chair Tim Brown writes. Customers began to expect intentional, planned, and positive interactions with technology.

Customer Loyalty 52

Customer Loyalty CX Net Promoter Score E-commerce 52

Comm100

FEBRUARY 18, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to. While we still very much live and work in the ‘age of the customer’, a new emotion has emerged and grown from within it – empathy.

Age of the Customer 52

Age of the Customer Construction Social Media Start-ups 52