Totango

JANUARY 22, 2024

In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. Additionally, our CAB members are buzzing about AI.

AI 95

AI Engineering Business Growth Customer Acquisition 95

CSAT.AI

SEPTEMBER 29, 2022

This information is helpful to acquiring usable customer health scores which will be a blend of data dependent upon the type of product/service you provide. . If you have a B2B company, you’re more likely to have a CSM, or multiple, as the selling, onboarding and managing are more complex.

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Automate customer support inquiries and follow-up.

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

SurveySensum

NOVEMBER 23, 2023

This evolution also encompasses the development of digital customer experience strategies, leveraging new tools and processes to create more tailored and appealing interactions for both customers and businesses. This has become a major trend in customer experience, and you should join the industry leaders to meet customer expectations.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Fonolo

FEBRUARY 5, 2020

The first—and most important—tip when evaluating your customer service approach, is to tweak the language around what it means to deliver good service. In today’s highly digitized buying environment, top-notch customer service is tied to overall customer experience across multiple touchpoints, particularly in the B2B space. .

Customer Service 99

Customer Service B2C B2B Touchpoint 99

SugarCRM

MAY 11, 2023

The adoption of new channels and technologies, such as consumerization of B2B, reduction in layers of distribution, the Internet of Things (IoT), Analytics, and AI, are disrupting traditional business models and creating new opportunities for growth.

Manufacturing 26

Manufacturing CRM Construction Invoicing 26

MattsenKumar

JUNE 3, 2021

A B2B E-commerce Opportunity with Local Herbs. Starting a B2B platform that deals in local herbs, medicines and cures has huge potential. The E-commerce landscape is evolving; new technologies like AR, ML, and AI enable new players with customer acquisition.

E-commerce 52

E-commerce Retail Non-Profits Government 52