SugarCRM

DECEMBER 6, 2017

For many, CRM trends for the New Year seem pointless for three main reasons: long technology development cycles, the industry’s obsession with one or two big ideas over the course of multiple years, and journalists’ penchant for trends that are either too obvious or too outlandish to really drive value.

CRM 54

CRM Machine Learning AI B2C 54

VOZIQ

APRIL 14, 2023

With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention. The post Books on Customer Service That Are a Must Read appeared first on VOZIQ AI.

Customer Service 40

Customer Service Entertainment B2C CRM 40

VOZIQ

APRIL 14, 2023

With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention. The post Books on Customer Service That Are a Must Read appeared first on VOZIQ AI.

Customer Service 40

Customer Service Entertainment B2C CRM 40

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. But what is customer experience? How do you design and manage a CX strategy?

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Zendesk

FEBRUARY 7, 2024

One thing’s for sure: Win-back campaigns are a proven strategy to reactivate a customer relationship. While businesses should prioritize customer retention to catch disengaged customers before they churn, successful win-back campaigns can be an essential safety net to recapture some lost revenue. Exciting updates inside!

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

SugarCRM

SEPTEMBER 3, 2020

Five Ways You Can Drive Revenue From Your CRM. Customer relationships form the heart of every successful business. Companies grow and thrive by developing strong, meaningful relationships with their customers and using that rapport to cut through the noise of an overcrowded, overstimulated market. The answer is a resounding yes.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

SugarCRM

FEBRUARY 7, 2023

AI adoption has exponentially increased across industries, but not everybody considers it an almighty savior to all CX issues. Only 41% of CX executives today claim they have an AI strategy. In the era when AI mingles its presence in every aspect of our lives, this ratio is on the insignificant side of the spectrum.

CX 26

CX B2C Engineering B2B 26