Lumoa
DECEMBER 19, 2023
Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement.
SugarCRM
APRIL 30, 2024
Recently, generative AI has revolutionized how businesses manage customer relationships with customers. The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX).
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Beyond Philosophy
FEBRUARY 17, 2020
Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. We spoke to Messina on a recent podcast about this concept and how it applies to customer-driven growth. In other words, brands behave like humans in these channels.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Peter Lavers @ ThinkCX .
Bill Quiseng
NOVEMBER 1, 2023
Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. QUI TAKEAWAY: Customer service is what you do for your customers. I’ll explain the first QUI TAKEAWAY.
TeamSupport
JANUARY 18, 2024
TeamSupport is a tool that helps businesses manage, track, and resolve customer support tickets efficiently. It's designed to streamline workflows, improve communication, and enhance customer satisfaction. In essence, it's your ticket to providing top-notch customer service while making agents' lives easier.
SugarCRM
NOVEMBER 28, 2023
CRM is undergoing a significant shift, driven by advances in technology and changing business dynamics. As businesses diversify their operations and customer interactions span multiple channels, the call for CRM systems that can seamlessly integrate with diverse platforms and offer a more intuitive user experience is growing.
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