Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. To paraphrase John DiJulius’ battle cry, it’s time for a CX Revolution! Even though we want to revolutionize CX, we will still follow the Rule of Three. Why only three?

CX 97

CX CXM Customer Journey Map Sports 97

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Preemptively identify recurring customer issues.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. No-Touch AI Chatbot: This involves automated support through AI chatbots, like Uber’s, which swiftly solve common problems.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . AI trends for the coming year. Peter Lavers @ ThinkCX . Plus so much more.

Customer Service 136

Customer Service Contact Center Social Media CX 136

1 to 1

JANUARY 18, 2021

The education and shopping part really took off; consumers enjoyed engaging with our consultants and the instant gratification part of being able to immediately purchase [products].” And 54% want more in-store digital interactions such as virtual mirrors and scannable packaging. The question is, which of these innovations will we keep?”

Retail 36

Retail Innovation Management Consulting Gaming 36

ClearAction

MAY 18, 2017

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), and continuing VoC education (certifications, conferences, etc.).

VOC 54

VOC Voice of the Customer Social Media Customer Feedback 54

Comm100

FEBRUARY 6, 2018

Azorus : A CRM tool for the higher education market that helps universities and higher education institutions recruit the right students. Education Link : A system for student management, invoicing, course management, and sales. Freelancers. Company Seeks Social Media Software with a Focus in Marketing.

Social Media 41

Social Media CRM Omnichannel Invoicing 41