Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

Technology 52

Technology Technology AI Artificial Intelligence 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Comm100

MAY 20, 2022

TRU is a fantastic live chat example that showcases how higher education can meet students’ high digital support expectations. The traditional way of communicating over just phone and email has become antiquated, especially within higher education. Business Operations Manager, Fitbit. In addition, our sales team loves it.

Customer Satisfaction 75

Customer Satisfaction Sales Education Compliance 75

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Qualtrics

JUNE 6, 2019

She drives the company’s corporate positioning, branding and identity, marketing campaigns, public relations, social media and field marketing efforts. She’s obsessed with media, music, design & film, and is dedicated to giving back. Follow Chris for the latest on Microsoft, AI, and technology. ( @chriscapossela ).

Transportation 33

Transportation Entertainment Sports Social Media 33