SurveySensum
MAY 2, 2024
Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.
SurveySensum
JULY 17, 2023
Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. Decathlon, a renowned sporting goods retailer, excels in this area. Imagine – You enter a retail clothing store to buy t-shirts.
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SurveySensum
JULY 17, 2023
Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. Decathlon, a renowned sporting goods retailer, excels in this area. Imagine – You enter a retail clothing store to buy t-shirts.
Logicalware
NOVEMBER 27, 2023
JYSK – a Scandinavian retail pioneer Boasting over 3,300 stores and web shops in 48 countries, JYSK’s mission is clear – to be the customer’s preferred choice and secure great Scandinavian offers for everyone within sleeping and living.
SurveySensum
JULY 20, 2023
This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them.
Lumoa
NOVEMBER 7, 2022
According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”. While mistakes happen, closing the loop and addressing the issue quickly can prevent customers from walking out the door. #4 And it’s not going away anytime soon.
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?
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