DMG Consulting

SEPTEMBER 13, 2021

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Sep 3, 2021 Donna Fluss.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Acceleration of AI adoption Post-COVID. Already stressed customers would have been further pushed to their limits. Already stressed customers would have been further pushed to their limits.

AI 52

AI Machine Learning Customer Service Artificial Intelligence 52

Myra Golden Media

APRIL 11, 2023

A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this?

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

1 to 1

JULY 1, 2020

The contact center industry has always needed to look forward. It’s a business so ingrained in the trends and innovations of every industry from healthcare, travel, banking, and more. Distributed contact center workforces The crisis completely turned work on its head. Not anymore. It’s time to be proactive.

Contact Center 26

Contact Center Healthcare Innovation CX 26

Zendesk

SEPTEMBER 5, 2023

Whether you’re a business owner, customer service professional, or curious about the latest trends in customer support, join us as we delve into the potential and benefits of omnichannel contact centers. What is an omnichannel contact center?

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

FEBRUARY 6, 2018

Comm100’s Enterprise-ready edition offers all this, plus advanced chat allocation, powerful queue management tools, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation, 24/7 chat volume reports and more. OS : Windows, Mac OS, Linux, web browser, Android, iPhone/iPad. Deployment : Cloud-based.

Social Media 42

Social Media CRM Omnichannel Invoicing 42